Author : Kris Yonzone
Publisher : Rupa Publications
Confession series is not a novel concept, it has been exploited multiple times more so in the West but it could have been interesting account if the author tried to concentrated more on the life of a call center but instead what we get are long and laborious passages of central protagonist's love life. If those portions was even half bit interesting, it would have made the day but unfortunately nothing of that sort happens.
It does have the intermittent dose of regular call center daily operations - frustrated bosses, angry customers, rotten food, insane workload, night shifts, usage of contraceptives, clogged toilets and drowsy eyes but does not provide anything new or groundbreaking as far as the narrative goes. Short at just around 130 pages, the writing style is too simplistic and does not get into any kind of complications you may expect.
I am going with 1.5/5 for Kris Yonzone's 'Confessions of a call centre worker'. It is boring and hardly provides anything new on call centres or about people working there. This book make Chetan Bhagat's 'One night at call centre' gold in comparison!